Dependable Heat Pump Services to Keep Your Home Comfortable Year-Round

Professional Ducted Heat Pump Repair & Maintenance in New Braunfels, TX

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"Keeping You Cool or Warm Year Round"

A ducted heat pump is one of the most energy-efficient and versatile HVAC systems available, providing both heating and cooling for your home or business. However, like any system, it requires proper care and occasional repairs to perform at its best. At Platinum Refrigeration, we specialize in ducted heat pump repair and maintenance in New Braunfels, TX, ensuring your system stays reliable no matter the season.

With 18 years of HVAC experience, we deliver fast, efficient solutions tailored to your needs. From routine tune-ups to emergency repairs, our team is here to keep your heat pump running smoothly.

Contact us today to schedule a repair or maintenance appointment and experience why New Braunfels residents trust Platinum Refrigeration for all their HVAC needs.


Schedule Your Ducted Heat Pump Repair or Maintenance Today

Keeping your ducted heat pump in peak condition is essential for year-round comfort in New Braunfels, TX. At Platinum Refrigeration, we specialize in fast, reliable repair and maintenance services tailored to your specific needs. Whether you’re dealing with an urgent issue or scheduling routine care, our team is here to ensure your system operates efficiently and effectively.

Don’t wait for a small problem to become a major repair. Contact Platinum Refrigeration today to schedule your ducted heat pump repair or maintenance service and experience the difference of working with trusted HVAC professionals.

Why Choose Platinum Refrigeration for Heat Pump Services in New Braunfels, TX?

Selecting the right HVAC contractor is key to ensuring the longevity and performance of your heat pump. Here’s why New Braunfels residents and businesses trust Platinum Refrigeration:

  • Veteran-Owned and Operated: We bring discipline, reliability, and a commitment to excellence to every job.
  • 18 Years of Expertise: With nearly two decades of HVAC experience, we have the knowledge to handle any heat pump issue.
  • Customer-First Approach: Your satisfaction is our priority, and we go the extra mile to deliver exceptional service.
  • Affordable Maintenance Plans: Our customizable plans make it easy to keep your system running efficiently.
  • Local Specialists: As New Braunfels residents, we understand the unique challenges of the Texas climate and tailor our services to meet them.

Our Maintenance Plans Protect Your Comfort

We offer comprehensive maintenance plans for our residential and commercial customers in New Braunfels and the San Antonio, Texas area. Routine maintenance has several benefits, including increasing your units’ efficiency, lowering utility costs, and preventing unexpected breakdowns. Give us a call today to discuss what plan would be best for you. The benefits of routine maintenance include:

Call Platinum Refrigeration for your refrigeration service!
Prevention of Unexpected Breakdowns & Costly Repairs

Routine service can help you save on costly repairs by detecting potential problems early before they become larger repairs.

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Improved Efficiency, & Improved System Lifespan

Regular maintenance can help your units run more efficiently, reducing their energy footprint to lower your utility bill and improve their lifespan.

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Routine Checks & Cleanings

We will perform regular cleanings, inspections, and checks throughout the year to keep you safe and your comfort protected ahead of seasonal shifts.

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Common Ducted Heat Pump Issues We Repair in New Braunfels, TX

At Platinum Refrigeration, we have the expertise to handle a wide range of heat pump problems. Here are some of the most common issues we address:

Refrigerant Leaks: Low refrigerant levels reduce your system’s ability to cool or heat effectively. We’ll locate and repair the leak before recharging the system.

Frozen Coils: Dirty filters, restricted airflow, or refrigerant issues can cause coils to freeze, impacting performance.

Electrical Failures: Faulty wiring or worn-out electrical components can prevent your heat pump from operating properly.

Thermostat Problems: If your thermostat isn’t accurately reading the temperature, it can lead to inefficient operation.

Clogged Drain Lines: Blocked condensate lines can cause water leaks and damage to your system.

Our skilled technicians use advanced diagnostic tools to quickly identify and resolve these issues, ensuring your system operates at peak performance.

What’s Included in Our Ducted Heat Pump Maintenance Service?

At Platinum Refrigeration, our comprehensive maintenance service covers all aspects of your system to ensure it operates efficiently. Here’s what we include:

Filter Cleaning and Replacement: We inspect and clean filters to improve airflow and air quality.

Coil Cleaning: Dirty coils can reduce efficiency and cause frozen components. Regular cleaning keeps them in top condition.

Refrigerant Checks: We inspect refrigerant levels and check for leaks to maintain optimal performance.

Thermostat Calibration: Ensuring your thermostat reads temperatures accurately prevents unnecessary strain on your system.

Electrical Inspections: Tightening connections and checking components ensures safe, reliable operation.

Drain Line Cleaning: Clearing clogs prevents water leaks and moisture buildup.

Blower and Fan Maintenance: We inspect and lubricate moving parts to reduce wear and tear.

Signs Your Ducted Heat Pump Needs Repair in New Braunfels, TX

Your ducted heat pump works hard year-round, and occasional issues are inevitable. Knowing the signs of a problem can help you address it before it worsens. Here are some common indicators that your system needs professional attention:

Uneven Heating or Cooling

If some rooms feel too hot or cold while others are comfortable, it could indicate an airflow issue or malfunctioning components.

Unusual Noises

Grinding, rattling, or squealing sounds may signal loose parts, motor problems, or debris in the system.

Frequent Cycling

If your heat pump turns on and off more often than usual, it may be struggling to maintain the set temperature due to thermostat issues or low refrigerant.

High Energy Bills

A sudden spike in energy costs could mean your system is working harder than it should, often due to dirty filters, clogged coils, or other inefficiencies.

Insufficient Heating or Cooling

If your system isn’t keeping up with your comfort needs, it might have a refrigerant leak, failing compressor, or other mechanical problem.

When you notice these signs, don’t wait. Prompt repairs can prevent further damage and restore your system’s efficiency.

The Importance of Regular Heat Pump Maintenance in New Braunfels, TX

Routine maintenance is essential to keep your ducted heat pump running efficiently and to extend its lifespan. Here’s why regular tune-ups are a smart investment:

  • Improved Efficiency: A well-maintained heat pump consumes less energy, reducing your utility bills and carbon footprint.
  • Fewer Breakdowns: Preventive care helps identify potential problems before they escalate into costly repairs.
  • Longer System Lifespan: Regular inspections and cleaning ensure your system lasts as long as possible.
  • Consistent Comfort: Maintenance keeps your heat pump performing reliably so you can enjoy even temperatures year-round.
  • Better Indoor Air Quality: Cleaning filters and coils removes dust, allergens, and pollutants from your system, improving the air you breathe.

Additional HVAC Services We Provide in New Braunfels, TX

In addition to ducted heat pump repair and maintenance, we offer a full range of HVAC services to meet your needs:

  • Ducted Heat Pump Installation and Replacement
  • Central AC Installation, Repair, and Maintenance
  • Mini-Split System Services (Installation, Repair, and Maintenance)
  • Furnace Installation, Repair, and Maintenance
  • Indoor Air Quality Solutions: Including air filtration and humidity control.
  • Commercial HVAC Services: Comprehensive solutions for businesses in New Braunfels and nearby areas.

Areas We Serve

Platinum Refrigeration proudly serves New Braunfels, TX, and nearby communities, including:

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FAQ: Ducted Heat Pump Repair and Maintenance in New Braunfels, TX

Q1: What are the most common signs that my ducted heat pump needs repair?

If your ducted heat pump is experiencing uneven heating or cooling, frequent cycling, unusual noises, or higher-than-normal energy bills, it may need repair. Other signs include insufficient airflow, water leaks, or your system failing to maintain the set temperature. Addressing these issues promptly helps prevent more costly repairs or system failure.

Q2: Why is my ducted heat pump making strange noises?

Strange noises such as grinding, rattling, or squealing are often caused by loose components, a failing motor, or debris in the system. Hissing sounds can indicate refrigerant leaks, while banging noises may suggest that parts are out of alignment. These noises shouldn’t be ignored, as they can lead to more significant issues if left unresolved.

Q3: How often should I schedule maintenance for my ducted heat pump?

We recommend scheduling professional maintenance at least once a year. In New Braunfels, TX, where heat pumps work year-round to provide cooling and heating, twice-a-year tune-ups—once before summer and once before winter—are ideal. This ensures your system is prepared for peak usage and minimizes the risk of unexpected breakdowns.

Q4: What does a typical heat pump maintenance service include?

Our heat pump maintenance service includes cleaning or replacing air filters, inspecting refrigerant levels, cleaning the evaporator and condenser coils, checking the thermostat, tightening electrical connections, clearing the condensate drain line, and ensuring all components are working efficiently. Routine maintenance improves system performance, lowers energy costs, and extends the lifespan of your unit.

Q5: Why is routine maintenance important for ducted heat pumps?

Regular maintenance ensures your heat pump operates at peak efficiency, which lowers energy costs and reduces wear and tear on the system. It also prevents common issues like clogged filters, frozen coils, and refrigerant leaks. Maintenance helps identify minor problems before they escalate, saving you time and money on repairs.

Q6: Can maintenance improve the energy efficiency of my heat pump?

Yes, professional maintenance keeps your heat pump running efficiently by ensuring that components like the coils, filters, and refrigerant levels are in optimal condition. Clean and well-maintained systems consume less energy, reducing utility bills and environmental impact.

Q7: What causes a ducted heat pump to lose efficiency over time?

Several factors can cause a heat pump to lose efficiency, including dirty filters, clogged coils, low refrigerant levels, and general wear and tear. Lack of regular maintenance can also lead to buildup in the system that forces it to work harder, increasing energy consumption and reducing performance.

Q8: How long do ducted heat pumps typically last?

With proper care and regular maintenance, most ducted heat pumps last 10–15 years. Factors such as the system’s usage, quality of installation, and how often it’s maintained can affect its lifespan. Scheduling regular tune-ups and addressing repairs promptly can help maximize your system’s longevity.

Q9: Why is my heat pump freezing up?

Frozen coils are often caused by restricted airflow due to dirty filters, blocked vents, or refrigerant leaks. Low refrigerant levels or a malfunctioning blower fan can also contribute to freezing. It’s essential to address this issue promptly, as a frozen heat pump can lead to further system damage.

Q10: What should I do if my heat pump stops working suddenly?

First, check the thermostat settings and ensure the circuit breaker hasn’t tripped. If these basic checks don’t resolve the issue, it’s time to call a professional. Our technicians in New Braunfels, TX, can quickly diagnose and fix the problem to restore your comfort.

Q11: Do you offer maintenance plans for heat pumps?

Yes, we provide customizable maintenance plans for both residential and commercial clients in New Braunfels, TX. These plans include regular tune-ups, priority service, and discounts on repairs, ensuring your heat pump stays in optimal condition year-round.

Q12: Can heat pump maintenance improve indoor air quality?

Absolutely! Clean filters and coils remove dust, allergens, and other contaminants from the air, improving indoor air quality. During maintenance, we also check for mold or debris in the ductwork that could affect air circulation.

Q13: Is it better to repair or replace my heat pump?

If your heat pump is under 10 years old and the repair cost is relatively low, repairing it is usually the best option. However, if your system is nearing the end of its lifespan, requires frequent repairs, or has a significant issue like a failing compressor, replacement is often more cost-effective.

Q14: What areas do you serve for ducted heat pump repair and maintenance?

We proudly serve New Braunfels, TX, and surrounding communities, including San Antonio, Schertz, Cibolo, and Universal City.

Q15: How do I schedule a repair or maintenance service for my heat pump?

Simply contact us by phone or through our website. We’ll help you set up a convenient appointment with one of our expert technicians, ensuring your system gets the care it needs.

Restore Your Comfort with Expert Heat Pump Care

When your ducted heat pump needs professional attention, Platinum Refrigeration is here to help. With 18 years of HVAC experience and a focus on exceptional customer service, we specialize in keeping homes and businesses in New Braunfels, TX comfortable year-round.

From diagnosing and repairing complex issues to providing comprehensive maintenance, our skilled technicians deliver fast, reliable solutions tailored to your needs. Don’t let a malfunctioning system disrupt your comfort—let us restore your heat pump’s efficiency and performance.

Contact Platinum Refrigeration today to schedule your repair or maintenance service and experience why we’re the trusted choice for HVAC care in New Braunfels, TX and surrounding areas.

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Call Platinum Refrigeration for your refrigeration service!

PROUDLY SERVING NEW BRAUNFELS, TX & THE GREATER SAN ANTONIO AREA

We have over 18 years of experience serving homeowners and businesses in New Braunfels, Texas and the Greater San Antonio area. We serve our communities in and around:

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